1+ months

Process Solutions Manager, Operational Excellence - P209253

Riverwoods, IL 60015
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  • Job Code
\u003Cp\u003EAt Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. \u003Cstrong\u003EWe\u0027re all about people and our employees are why Discover is a great place to work. \u003C/strong\u003EBe the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.\u003C/p\u003E\u003Cp\u003EResponsible for providing strategic and tactical direction for operational activities to service the business. Ensures efficient and compliant servicing operations while ensuring world-class customer experience.\u003C/p\u003E Responsibilities \u003Cul\u003E\u003Cli\u003EActively monitors servicing quality levels, communicates opportunities for improvement, and collaborates with operations to improve service levels.\u003C/li\u003E\u003Cli\u003EManages relationship with business partners and manages system-related projects from idea to implementation.\u003C/li\u003E\u003Cli\u003ECollaborates with business partners on process enhancements, communicates operational implications, suggests alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity), and commits to approaches selected by leadership and leads their implementation.\u003C/li\u003E\u003Cli\u003EEnsures sound operational processes and procedures are developed and documented.\u003C/li\u003E\u003Cli\u003EDevelops any necessary remediation plans and ensures their timely completion.\u003C/li\u003E\u003Cli\u003EPlans, coordinates, and executes activities that support business-partner initiatives across the organization and ensures operations\u0027 expectations for timeliness, quality, and efficiency are delivered in conjunction internal and external parties.\u003C/li\u003E\u003Cli\u003EManages a team of individuals to accomplish the above.\u003C/li\u003E\u003Cli\u003EServes as the primary liaison between business partners and operations teams for servicing processes.\u003C/li\u003E\u003Cli\u003EReviews processes from a risk perspective and manages necessary changes to eliminate risk.\u003C/li\u003E\u003Cli\u003EManages the development of data-driven solutions to enforce effective process execution and monitoring.\u003C/li\u003E\u003C/ul\u003EINDDFS \u003C/p\u003E\u003Cp\u003E Minimum Qualifications \u003Cp\u003E\u003Cstrong\u003EAt a minimum, here\u0027s what we need from you:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EBachelor\u0027s Degree in Business, Arts and Sciences, or related field\u003C/li\u003E\u003Cli\u003E6\u002B years of experience in Customer Service or Financial Services Operations\u003C/li\u003E\u003Cli\u003EIn lieu of a degree, 8\u002B years of experience in applicable line of business (Deposits, Personal Loans, Student Loans), or related field\u003C/li\u003E\u003C/ul\u003E \u003C/p\u003E\u003Cp\u003E Preferred Qualifications \u003Cp\u003E\u003Cstrong\u003EIf we had our say, we\u0027d also look for:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EMaster\u0027s Degree in Business, Arts and Sciences, or related field\u003C/li\u003E\u003Cli\u003E2\u002B years of experience in people management\u003C/li\u003E\u003Cli\u003ESQL statistical experience, to include SQL and or SAS\u003C/li\u003E\u003Cli\u003ELean Six Sigma, and or other process enhancement certifications\u003C/li\u003E\u003Cli\u003EAbility to manage large sets of data, greater than one million rows\u003C/li\u003E\u003C/ul\u003E \u003C/p\u003E \u003Cp\u003E The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity \u0026 inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover. \u003C/p\u003E \u003Cbr\u003E\u003Cbr\u003E



  • Banking / Finance
Posted: 2019-10-25 Expires: 2019-12-12

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.

Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


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Process Solutions Manager, Operational Excellence - P209253

Riverwoods, IL 60015

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