1+ months

Principal Production Support Specialist - P199991

Houston, TX 77002
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  • Job Code
    P199991

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We're all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. Opportunity can be located in TX, AZ, IL, or other States. Relocation available.

Responsible for driving and managing the strategic relationship between Client Services and Infrastructure Services. Works with the client servicing teams, leadership, and executive leadership teams in Global Operations to assess any operational gaps and provides strategic solutions while keeping up with industry best practices and giving client focus the top priority. Leads infrastructure platform design by delivering business requirements to development teams and ensuring platforms perform to their expectations.

Responsibilities
  • Prepares clear and concise communications to internal and external business partners and senior management regarding initiatives, breakdowns, and achievements.
  • Identifies and coordinates operational gaps/possibilities within the Infrastructure platforms, Operations processes, and customer interactions.
  • Supports deep-level infrastructure platform (design, system-level requirements/interfaces, etc.)
  • Acts as a Subject Matter Expert (SME) for client-facing teams (Operations Client Support, Global Business Development, Solutions, Products, etc.)
  • Ensures Infrastructure needs are identified and prioritized with the Operations Process Review.
  • Liaises and champions between client-facing and Infrastructure teams to ensure that impacts of new and/or enhancements to infrastructure platforms are clearly understood, incorporating items such as Voice of the Customer (VOC), Payments industry alignment/ alignment/awareness, and/or go-to market implications.
  • Establishes framework and facilitates Infrastructure Services and Client Support collaboration opportunities at varying levels of the organization.
  • Assesses and implements a rotational model within the Infrastructure Services Digital, Authorization, Partners, and Support teams.
  • Conducts analytics to find the business impact and solution for strategic customer- impacting incidents/requests.

Minimum Qualifications

At a minimum, here's what we need from you:

  • Bachelor's Degree in Business, Finance, International Affairs, Tech, Communications, Marketing, or related field
  • 4+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related field
  • In lieu of a degree, 6+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related field
Preferred Qualifications

If we had our say, we'd also look for:

  • 6+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related field
  • Splunk knowledge manager certification
  • SAFe (Scale Agile Framework)understands Agile and SAFe principles and Product Owner responsibilities
  • Basics Teradata
  • SQL

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.



Categories

Industry

  • Banking / Finance
Posted: 2019-06-30 Expires: 2019-09-05

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.


Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


 

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Principal Production Support Specialist - P199991

Discover
Houston, TX 77002

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