11 days old

Lead Workforce Management Analyst - P163490_S1

Riverwoods, IL 60015
Apply Now
Apply on the Company Site
  • Job Code
    P163490_S1

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Responsible for providing advanced analytics and modeling support to the business for forecasting performance and operational efficiencies.

Responsibilities
  • Maintains and supports operational forecasting models.
  • Conducts analyses to assess call arrival patterns and call volume impacts from initiatives. Develops new methods to enhance forecasting accuracy.
  • Designs and conducts analyses. Develops advanced statistical models to identify root causes related to customer experiences, operational risks, evaluate business impacts, and identify optimization opportunities.
  • Supports the optimization of workforce management service capabilities to meet customer needs.

Minimum Qualifications

At a minimum, here's what we need from you:

  • Master's Degree in Business, Analytics, Operations Research, Mathematics, or related quantitative field
  • 1+ years of experience in quantitative analysis, or related field
  • In lieu of a degree, 4+ years of experience in quantitative analysis, or related field

#LI-DK1

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.



Categories

Industry

  • Banking / Finance
Posted: 2019-08-10 Expires: 2019-09-09

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.


Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


 

Featured Employers[ View All ]

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Lead Workforce Management Analyst - P163490_S1

Discover
Riverwoods, IL 60015

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast