1+ months

Lead Production Support Specialist - P139292_S2

Riverwoods, IL 60015
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  • Job Code
    P139292_S2

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Responsible for leading and driving network infrastructure initiatives to completion. Coordinates across business partner and technology work-streams to disposition, research, solution and close incidents and provide support to continually evolve. Determines objectives of assignments, gathers information and consults with business partners and management. Performs second-level business-technical support.

Responsibilities

  • Partners with cross functional teams to resolve open incidents end-to-end (including ticket assignment, research, issue resolution, coordinate testing and validation).
  • Collaborates with key partners (including but not limited to) - BT, Client Facing Teams to ensure timely response for tickets and validation of ticket closure.
  • Offers suggestions for improvement to interface for ticketing system. Contributes to continually improving Incident Management and Production Support processes.
  • Reviews and analyzes data, identifies trends and reports back to cross functional teams.
  • Reviews project plans to coordinate project activities.
  • Performs second-level business-technical support.
  • Engages in high-level alert activities. Determines their root causes, resolutions and documents the issues.
  • Supports the delivery of strategic projects and initiatives.
  • Assigns and reviews research requests.
  • Provides support to business process representation for all Compliance or Internal Audit reviews as well as external inquires.

Minimum Qualifications

At a minimum, here's what we need from you:

  • Bachelor's Degree in Business, Information Technology, Mathematics, Statistics, Analytics or related field
  • 4+ years of experience in Payments, Banking, FinTech or related field
  • In lieu of degree, 4+ years of experience in Payments, Banking, FinTech or related field

Preferred Qualifications

If we had our say, we'd also look for:

  • 2+ years of experience in Technical Troubleshooting or Support

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.



Categories

Industry

  • Banking / Finance
Posted: 2019-07-16 Expires: 2019-09-05

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.


Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


 

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Lead Production Support Specialist - P139292_S2

Discover
Riverwoods, IL 60015

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