10 days old

Lead Process Improvement Strategy Analyst - P111438_S1

Riverwoods, IL 60015
Apply Now
Apply on the Company Site
  • Job Code

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Responsible for using analytical and Lean Six Sigma tools to drive process improvements and support overall strategy for customer service. Develops innovative ways to use information and segmentation to optimize the customer experience while managing costs and driving revenue.


  • Develops process improvement and optimization recommendations and provides them to leadership. Develops comprehensive cost benefit analyses to capture financial impacts of initiatives.
  • Identifies new ways to leverage data and information to drive insights and understand customer and employee experiences.
  • Utilizes modeling and simulation tools to understand and predict customer behaviors. Develops strategies that optimize efficiency, revenue, and customer experience metrics. Presents findings and recommendations to leadership.

Minimum Qualifications

At a minimum, here's what we need from you:

  • Master's Degree in MBA, Industrial Engineering
  • 2+ years of experience in Analytics

Preferred Qualifications

If we had our say, we'd also look for:

  • 6+ years of experience in Process Improvement
  • In lieu of a degree, 4+ years of experience in Business Analytics, Operations Process Analysis
  • Agile, Lean Six Sigma

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.



  • Banking / Finance
Posted: 2019-08-13 Expires: 2019-09-12

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.

Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


Featured Employers[ View All ]

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Lead Process Improvement Strategy Analyst - P111438_S1

Riverwoods, IL 60015

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast