1+ months

Lead Operations Strategy Analyst - P180674_S1

Riverwoods, IL 60015
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\u003Cp\u003EAt Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. \u003Cstrong\u003EWe\u0027re all about people, and our employees are why Discover is a great place to work. \u003C/strong\u003EBe the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.\u003C/p\u003E\u003Cp\u003EResponsible for implementing strategies and systems improvements to support business operations. Utilizes data to identify opportunities to enhance efficiencies, foster collaboration, and problem-solve issues.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EResponsibilities:\u003Cbr\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E DPL Credit Bureau Management \u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EAct as headquarters business lead for credit bureau disputes, illogical conditions, suppression, deletion and resume reporting processes\u003C/li\u003E\u003Cli\u003EDefine path to automate credit bureau management processes and improve related controls\u003C/li\u003E\u003Cli\u003EServe as business SME on incidents related to credit bureau fallout or those incidents identified through process monitoring reporting\u003C/li\u003E\u003Cli\u003EDevelop system enhancements to reduce credit bureau fallout instances\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003E Own enhanced monitoring for DPL \u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EOngoing requirements development and implementation of comprehensive suite of reports designed to monitor critical risk areas of the DPL Servicing processes\u003C/li\u003E\u003Cli\u003EAct as DPL lead for Audit and Compliance Ongoing Assurance efforts, ensure alignment on control definition and fallout review\u003C/li\u003E\u003Cli\u003EComplete daily, weekly and monthly ongoing monitoring processes, review and interpret reports and remediate fallout\u003C/li\u003E\u003Cli\u003EWork with BRIC to migrate ongoing monitoring to centralized BRIC team\u003C/li\u003E\u003Cli\u003EUse learnings from potential issues or gaps identified through the reporting development to create preventative controls and related remediation processes\u003C/li\u003E\u003Cli\u003EInitiate and support projects to develop additional data sources with the goal of improving the transparency of DPLS Servicing processes\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003E Correspondence management \u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EDefine and build necessary controls for correspondence to ensure letters, emails, texts, alerts and SMC messages are being sent when required to the correct customers\u003C/li\u003E\u003Cli\u003EConduct post-install validation of all correspondence, build comprehensive correspondence test suite in co-ordination with Program Management\u003C/li\u003E\u003C/ul\u003E \u003C/p\u003E\u003Cp\u003E \u003Cp\u003E\u003Cstrong\u003EMinimum Qualifications\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EAt a minimum, here\u0027s what we need from you:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EBachelor\u0027s Degree in Business, Arts and Sciences, or related field\u003C/li\u003E\u003Cli\u003E4\u002B years of experience in Customer Service or Financial Services Operations\u003C/li\u003E\u003Cli\u003EIn lieu of a degree, 6\u002B years of experience in Customer Service or Financial Services Operations\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EPreferred Qualifications\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EIf we had our say, we\u0027d also look for:\u003Cbr\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EBachelor\u0027s Degree in Business Administration, Computer Science, Information Systems Administration or an alternative technology related field\u003C/li\u003E\u003Cli\u003E2\u002B years of Project Management, Operations, Reporting, or Consulting experience\u003C/li\u003E\u003Cli\u003EMaster\u0027s Degree in Business, Arts and Sciences, or related field\u003C/li\u003E\u003Cli\u003E4\u002B years of experience in applicable line of business (Deposits, Personal Loans, Student Loans), or related field\u003C/li\u003E\u003Cli\u003EExcellent analytical skills; ability to synthesize detailed information and react to findings accordingly\u003C/li\u003E\u003Cli\u003EClear and polished communication; ability to articulate clearly and write in a clear and concise manner\u003C/li\u003E\u003Cli\u003EAbility to execute with minimal supervision and deliver high quality outputs/results\u003C/li\u003E\u003C/ul\u003E \u003C/p\u003E\u003Cp\u003E \u003C/p\u003E \u003Cp\u003E The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity \u0026 inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover. \u003C/p\u003E \u003Cbr\u003E\u003Cbr\u003E



  • Banking / Finance
Posted: 2019-10-11 Expires: 2019-12-12

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We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.

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You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


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Lead Operations Strategy Analyst - P180674_S1

Riverwoods, IL 60015

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