The American Society of Mechanical Engineers (ASME)
9 days old

LAN/WAN Support Technologist, Infrastructure Support Operations Team (Experienced)

Albuquerque, NM
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There is a need to hire a Sandia Technologist resource to provide long\-term technical and administrative support for the Infrastructure Support Operations team, primarily in the Control\-M/EM service area\. This position requires detailed knowledge and experience related to the use, support, and maintenance of the Control\-M/EM application, and the Sandia/New Mexico batch processing schedules\. This position also includes assisting with the management of SNL/NM telephone system support applications including the telephone firewall \(Telewall\), and with other 10775 activities\. This position requires strong organizational abilities and the ability to manage minute details in order to ensure that proper security and documentation is maintained\. Some overtime and frequent after\-hours on\-call with the potential need to report to work on\-site is required\.

Supports and maintains batch processing schedules including working with database, corporate application, and provides support to monitoring staff to ensure that corporate batch job schedules are correct, and processing completes successfully each night\. Works with the Control\-M/EM application team to resolve issues and problems\. Assists with the operation, maintenance and management of the SNL/NM Telephone applications, and assists as needed with other 10775 activities\. Performs software/hardware upgrades, additions, and changes on the SNL/NM Telephone appliances and servers\.

Skill in various operating systems support, including Windows and Linux; and SQL database queries is desired\.


+ Requires high school diploma plus three or more years of directly related experience; or equivalent combination of education and experience\.
+ Familiarity with the networks within SNL/NM\.


+ Willingness to provide 24x7x365 on\-call/potentially on\-site support on a rotational basis\.
+ Demonstrated ability to assist customers and support personnel of all levels with problems\.
+ Demonstrated ability to organize work activities effectively\.
+ Ability to manage numerous detailed activities efficiently and with accuracy\.
+ Demonstrated ability to exercise good judgment in decision\-making, possess strong teaming abilities, strong interpersonal skills, and have the ability to communicate effectively across multiple organizations and all levels of staff\.
+ Strong communication skills and the ability to provide a high level of customer satisfaction for the services provided\.

Department Description:

The Corporate Computing Infrastructure & Support Department is responsible for Technical Computing operations, Secure Communications operations, Enterprise Computing production support and operations, Plant Infrastructure support, Wireless Radio operations, and Voice Mail\(SVIS\)\.

About Sandia:

Sandia National Laboratories is the nations premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting\-edge work in a broad array of areas\. Some of the main reasons we love our jobs:

+ Challenging work withamazingimpact that contributes to security, peace, and freedom worldwide
+ Extraordinary co\-workers
+ Some of the best tools, equipment, and research facilities in the world
+ Career advancement and enrichment opportunities
+ Flexible schedules, generous vacations,strongmedical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance\*

_World\-changing technologies\. Life\-changing careers\._ Learn more about Sandia at: http://www\.sandia\.gov

\*These benefits vary by job classification\.

Security Clearance:

Position requires a Department of Energy \(DOE\) granted Q\-level security clearance to start\.

Position requires an active Department of Energy \(DOE\) granted Q\-level security clearance or active clearance with another US government agency, e\.g\., DOD, to be considered for this position\.

Sandia is required by DOE directive to conduct a pre\-employment drug testing, and a pre\-employment background review that includes personal reference checks, law enforcement record and credit checks, and employment and education verifications\. Applicants for employment must be able to obtain and maintain a DOE Q\-level security clearance, which requires U\.S\. citizenship\.

Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance\. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by the DOE, rendering the inability to perform the duties assigned and resulting in termination of employment\.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national original, disability, or veteran status\.


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LAN/WAN Support Technologist, Infrastructure Support Operations Team (Experienced)

Sandia National Laboratories
Albuquerque, NM

Share this job

LAN/WAN Support Technologist, Infrastructure Support Operations Team (Experienced)

Sandia National Laboratories
Albuquerque, NM

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