21 days old

Incident Analyst - P180632_S1

New Albany, OH 43054
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  • Job Code
    P180632_S1
\u003Cp\u003EAt Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. \u003Cstrong\u003EWe\u0027re all about people and our employees are why Discover is a great place to work. \u003C/strong\u003EBe the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.\u003C/p\u003E\u003Cp\u003EResponsible for ensuring impacting incidents are managed effectively and the restoration of normal service is completed efficiently with minimal impact to internal and external customers. Ensures that the Incident Management process is followed for every incident. Reports incidents generated by all technology departments.\u003C/p\u003E Responsibilities \u003Cul\u003E\u003Cli\u003EPerforms daily technical Rapid Response Team bridge conference calls and assigns tasks to the relevant attendees. Produces and sends out the relevant reports.\u003C/li\u003E\u003Cli\u003ESends alert communications within guidelines to technology and business management teams.\u003C/li\u003E\u003Cli\u003EProvides updates to management on infrastructure issues and remediation actions.\u003C/li\u003E\u003Cli\u003ECreates incident timelines that reflect check points and activities. Oversees reporting processes, including awareness of all application and infrastructure changes and producing performance reports for technology support groups.\u003C/li\u003E\u003Cli\u003EIdentifies service improvement and efficiency initiatives. Ensures consistent handling and timely resolution of all incidents. Identifies opportunities for process automation.\u003C/li\u003E\u003C/ul\u003E \u003C/p\u003E\u003Cp\u003E Minimum Qualifications \u003Cp\u003E\u003Cstrong\u003EAt a minimum, here\u0027s what we need from you:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EAssociate\u0027s Degree in Information Technology, or related field\u003C/li\u003E\u003Cli\u003EIn lieu of a degree, 2\u002B years of experience in Tech Support, Information Technology, or related field, or relevant certification(s)\u003C/li\u003E\u003C/ul\u003E Preferred Qualifications \u003Cp\u003E\u003Cstrong\u003EIf we had our say, we\u0027d also look for:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E1\u002B years of experience in Help Desk, desk side experience, or prior incident management experience\u003C/li\u003E\u003Cli\u003EITIL Foundations, A\u002B Certification\u003C/li\u003E\u003C/ul\u003E \u003C/p\u003E\u003Cp\u003E \u003C/p\u003E \u003Cp\u003E The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity \u0026 inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover. \u003C/p\u003E \u003Cbr\u003E\u003Cbr\u003E

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Industry

  • Banking / Finance
Posted: 2019-11-20 Expires: 2019-12-20

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.


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You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


 

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Incident Analyst - P180632_S1

Discover
New Albany, OH 43054

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