30 days old

Entry Level Customer Service - 51621

Phoenix, AZ 85003
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  • Job Code
    51621
\u003Cp\u003EAt Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. \u003Cstrong\u003EWe are all about people, and our employees are why Discover is a great place to work. \u003C/strong\u003EBe the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EClass Start Date: \u003C/strong\u003EJanuary 13, 2020 (We will start contacting candidates at the begining of December)\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EStarting Wage: \u003C/strong\u003E$13.00 per hour\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E Part Time Benefits \u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EOur excellent perks designed to help you reach your goals and live a rich, healthy life, include the following:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EPaid Time off (up to 40 hours annually)\u003C/li\u003E\u003Cli\u003EFull service cafeteria featuring Starbucks and subsidized Mindful options\u003C/li\u003E\u003Cli\u003EAccess to fitness center\u003C/li\u003E\u003Cli\u003EOpportunities to volunteer in the community\u003C/li\u003E\u003Cli\u003EDevelopment groups and training\u003C/li\u003E\u003Cli\u003EOn-site Health Clinics\u003C/li\u003E\u003Cli\u003EOnsite Employee Assistance Program Counselors\u003C/li\u003E\u003Cli\u003EDiscover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)\u003C/li\u003E\u003Cli\u003EPerks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EResponsible for handling basic and routine customer services inquiries and problems via multiple channels, generally recording consistent problem areas. Uses computerized system for tracking, information gathering, and/or troubleshooting. Responds to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Navigates a computerized data entry system or other relevant applications.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EResponsibilities\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EUtilizes effective communication skills to handle customer service inquiries. Uses computerized system for tracking, information gathering, and/or troubleshooting.\u003C/li\u003E\u003Cli\u003EHandles basic and routine customer service inquiries and problems via multiple channels, generally recording consistent problem areas.\u003C/li\u003E\u003Cli\u003EResponds to customer inquiries by referring them to published materials, secondary sources, or more senior staff.\u003C/li\u003E\u003C/ul\u003E \u003C/p\u003E\u003Cp\u003E \u003Cp\u003E\u003Cstrong\u003EPreferred Qualifications\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EIf we had our say, we would also look for:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EH.S. Diploma or GED\u003C/li\u003E\u003Cli\u003ECustomer Service Experience\u003C/li\u003E\u003C/ul\u003E \u003C/p\u003E\u003Cp\u003E \u003C/p\u003E \u003Cp\u003E The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity \u0026 inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover. \u003C/p\u003E \u003Cbr\u003E\u003Cbr\u003E

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Industry

  • Banking / Finance
Posted: 2019-11-06 Expires: 2019-12-12

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.


Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


 

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Entry Level Customer Service - 51621

Discover
Phoenix, AZ 85003

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