19 days old

Customer Service - Fraud Prevention - P207260

West Valley City, UT 84119
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  • Job Code
    P207260

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We are all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Class Start Date: October 14, 2019

Shift Requirements:

  • 6:00am-2:30pm, M-F w/weekends as assigned
  • 6:30am-3:00pm, M-F w/weekends as assigned
  • 7:30am-4:00pm, M-F w/weekends as assigned

Starting Wage: $15.25 per hour

Full Time Benefits

Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:

  • Paid time off (at minimum, 20 personal days + 7 holidays per year)
  • Tuition Reimbursement for eligible US based employees
  • 401K with company match and fixed contribution
  • Employee Stock Purchase Plan
  • Full service cafeteria featuring Starbucks and subsidized Mindful options
  • Access to fitness center
  • Opportunities to volunteer in the community
  • Development groups and training
  • On-site Health Clinics
  • Onsite Employee Assistance Program Counselors
  • Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
  • Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)

Responsible for resolving Cardmember inquiries regarding a fraud- or security-related concern. Some examples include: verifying flagged transactions, caller authentication, reporting an account as fraud, etc. Takes incoming calls and referrals from other departments, and may make outbound calls at times.

Responsibilities

  • Handles inbound servicing calls from customers; completes necessary fraud verification, includes caller authentication, transaction verification, etc., utilizing excellent customer service skills.
  • Collects necessary information and completes a fraud report when the customer confirms unauthorized account activity.
  • Ensures proper follow-up or escalation of account based on call outcome.
  • Makes outbound calls to verify account activity with the customer.

INDDFS

SAJDFS

Preferred Qualifications

If we had our say, we would also look for:

  • H.S. Diploma or GED
  • 1+ years of experience in Call Center/Customer Service

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.



Categories

Industry

  • Banking / Finance
Posted: 2019-08-29 Expires: 2019-09-28

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.


Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


 

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Customer Service - Fraud Prevention - P207260

Discover
West Valley City, UT 84119

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