The American Society of Mechanical Engineers (ASME)
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Technical Operations Program Manager

Pittsford, NY
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Technical Operations Program Manager Description at United Technologies Corporation

Technical Operations Program Manager

Business Unit UTC Climate, Controls & Security Job ID 56168BR Date posted 11/02/2017 City Pittsford State New York Country US

UTC Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls & Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

The Global Security Products (GSP) group at UTC Climate, Controls & Security develops a comprehensive product portfolio to protect buildings, people and assets; providing innovative security products that include advanced software and hardware, IP solutions, wireless communications, electronic locking systems, and mobile applications. Among its leading brands are Lenel, Interlogix, Supra and Onity offering robust security and life safety systems, and affordable, flexible lock and key management solutions.

Position Summary

We are seeking an innovative and transformational Technical Operations Program Manager for our Lenel brands as we introduce cloud-based products and services in 3rd-party hosted environments. In this role, you will define, implement, maintain and continually improve our cloud-hosted products and services. You will transform our operational support model and deliver enhanced value to our customers and distribution channel partners by achieving operational excellence, world-class customer experience, high availability, service-level and quality goals. You will oversee multiple strategic projects at a program level and interact with peers and clients in a matrixed organization. You will architect and implement a technical operations support framework, while building strong relationships and aligning business and technical strategies.


  • Lead projects involving the implementation of operational processes and technologies that meet product and service requirements
  • Define, implement, transform, and continuously improve operations processes and compliance including security, governance and audit support in staging and production environments
  • Integrate cross-functionally with engineering product development leaders to ensure continuity in the overall system architecture and project execution; Partner and interface with key stakeholders in the development, implementation and delivery of service objectives with service providers, ensuring agreed upon objectives are planned and delivered
  • Oversee contract negotiations from vendors and service providers, define statements of work, negotiate costs and value-add services, identify optimal service level agreements and ensure vendor timelines are adequate to ensure all aspects of technology operations requirements and performance standards are met
  • Actively participate in and maintain strict compliance to all corporate policies and business requirements; Ensure corporate engineering standards and processes are followed and documented using industry standard models and methods
  • Other assignments as needed

  • Proven success in managing global, complex and diverse technology operations and resources
  • Strong skills in defining operational processes utilizing industry standards
  • Experience designing and implementing security architecture and controls in a cloud-based third-party hosted environment
  • Experience defining, establishing, and managing a third-party hosting relationships
  • Proven success in implementing and managing support operations in public Infrastructure-as-a-Service and Platform-as-a-Service environments
  • Strong communication, decision making, and critical thinking skills
  • Demonstrated success in addressing topics across technology domains, negotiating and influencing at all levels within and external to the organization
  • Experienced at creating and managing hosted software environments, managing development support, production deployments, configuration management and ensuring all Service Level Agreements are met
  • Highly self-motivated, self-directed, and attentive to detail with the ability to effectively prioritize and execute tasks in a high-pressure environment
  • Demonstrated success in leveraging to continuous improvement methodologies, LEAN, ITIL Foundation or other quality certification

  • Bachelor's Degree in Information Technology or Computer Science with minimum five years relevant experience or ten + years experience in IT Operations or equivalent area

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Pratt & Whitney is a recognized leading producer of the world's most advanced jet engines. This is your opportunity to join a company steeped in history yet focused on the future by developing engines that provide step-change improvements for the next generation of commercial aircraft and fifth generation military aircraft. Pratt & Whitney, a pioneer in flight and technology, is part of the United Technologies Corporation (UTC) family. UTC is a Fortune 50 company located in over 4,800 locations in approximately 80 countries with $65.2 billion in revenues in 2014.


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Technical Operations Program Manager

Pratt & Whitney
Pittsford, NY

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Pittsford, NY

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