The American Society of Mechanical Engineers (ASME)


14 hours

Supervisor, Work Support

North Syracuse, NY
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Description: Description About the Position:
This role requires Supervising, planning and coordinating the assignments of personnel engaged in support activities for the Electric and Gas Operations Organization in Upstate New York and New England.

Position Responsibilities (including but not limited to): Serve as liaison between Electric and Gas Operations and internal Company departments and external customers. Assign, plan, schedule, coordinate and audit the daily activities of the Support Services personnel.

Supervise and review the completion of all mandated forms, reports and Company required documentation to insure compliance with all regulatory agencies and internal departments.

Monitor STORMS backlog to insure timely completion of electric work requests, meter sets, and fitting installations.

Facilitate the efficient and accurate processing of timesheets from a centralized location.

Oversee the process of managing requirements, easements, petitions, grants, property damage, 4-part work requests and other associated activities that support the Electric and Gas Operations Organization.

Support and help drive the standardization of processes and approaches across Support Services operational activities.

Drive performance of the Work Support group through the utilization of end to end process metrics. Set expectations of continuous improvement.

Assist with Scheduling and tracking of regulatory training reports for Support Services

Assist and support the Work Completion Group to ensure that emergency/confirming work is correctly received, closed and updated in systems and progressed to financial closeout in a timely manner.

Supervise and monitor support activities during storm emergencies.

Qualifications Knowledge & Experience Required:
· Associate’s Degree in Business Administration preferred · 3-5 years qualifying experience OR equivalent experience. · Planning skills including the ability to prioritize assignment
· Knowledge of Company policies, procedures, regulatory requirements, safety codes and labor agreement.
· Strong oral and written communication skills.
· Proven excellent interpersonal skills including human resource management skills.
· Proficient knowledge of computer applications including SAP, STORMS, OMS, CSS, Excel, Word, Business Objects, Power Plant, and GIS This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.
National Grid values and celebrates a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusiveness that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an equal opportunity employer
Job : Operations Support Primary Location : NY-N Syracuse Organisation : Operations Support Schedule : Full-time Job Posting : Aug 24, 2017, 2:40:46 PM Unposting Date : Sep 23, 2017, 11:59:00 PM


  • Mechanical Engineering - Applied Mechanics
  • Mechanical Engineering - Codes, Standards and Certifications
  • Mechanical Engineering - Power
  • Operations
  • Computer Software Engineering

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Supervisor, Work Support

National Grid
North Syracuse, NY

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Supervisor, Work Support

National Grid
North Syracuse, NY

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