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Sr. Field Service Engineer

Pratt & Whitney

Athens, GA
Job Code:
  • Mechanical Engineering - Applied Mechanics
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Job Details

Sr. Field Service Engineer Description at United Technologies Corporation

Sr. Field Service Engineer

Business Unit UTC Climate Controls & Security Job ID 45802BR Date posted 04/17/2017 City Athens State Georgia Country United States
Carrier Transicold & Refrigeration Systems helps improve transport, shipping and stationary temperature control with a complete line of equipment and services for refrigerated and commercial transport, retail display, and food service.

For more than 40 years, Carrier Transicold has been an industry leader, providing customers around the world with the most advanced, energy efficient and environmentally sustainable container refrigeration systems, generator sets, direct-drive, diesel truck units and trailer refrigeration systems, as well as global service and parts.

Carrier Transicold & Refrigeration Systems is a part of UTC Building & Industrial Systems, a unit of United Technologies Corp. (NYSE: UTX), a leading provider to the aerospace and building systems industries worldwide.

We are seeking a Sr. Field Service Engineer.
This position will be based out of a home office, open to location in the United States. As a member of the North America Field Service Engineering team, this Field Service Engineer (FSE) will integrate with Carrier Transicold and dealer sales teams to strengthen relationships with end-user customers by supporting fleet technical needs associated with new unit sales and existing installs. The FSE will lead and facilitate product and application technical support, training and service solutions across a multi-state territory, and will serve as Voice of the Customer (VOC) to ensure engineering and quality resources act to address customer requests and issues.

Responsibilities Include:
Present product technical features/benefits to existing and potential customers; train dealer and end-user customer operators and technical resources on product operation and service procedures; provide Voice of the Customer (VOC) input to marketing, product engineering, and manufacturing on product performance, customer usage, and desired features; demonstrate professional customer service skills to improve customer satisfaction and loyalty, and to provide timely resolution to product and application issues; provide field reports with detailed information and inspection results to assist engineering, manufacturing and quality teams with corrective action efforts; and ensure the dealer service network follows company policy and procedures when performing service and warranty repairs.


Technical knowledge of transport refrigeration systems and application practices, experience with service shop procedures, demonstrated management/leadership competency, conflict resolution experience, strong presentation skills, and highly adaptable to changing requirements.

Bachelor's degree with 5+ years of experience, or equivalent experience, in the transport refrigeration industry.

EEO/AAP Statement
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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Pratt & Whitney is a recognized leading producer of the world's most advanced jet engines. This is your opportunity to join a company steeped in history yet focused on the future by developing engines that provide step-change improvements for the next generation of commercial aircraft and fifth generation military aircraft. Pratt & Whitney, a pioneer in flight and technology, is part of the United Technologies Corporation (UTC) family. UTC is a Fortune 50 company located in over 4,800 locations in approximately 80 countries with $65.2 billion in revenues in 2014.


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