The American Society of Mechanical Engineers (ASME)

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Senior Analyst, Change Communications

Brooklyn, NY
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  • Job Code
    20172181
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Description: Description About the Position: National Grid is undergoing an exciting transformation to create an enhanced, easy, and frictionless customer experience. The Senior Analyst, Change Communications has a critical role in supporting the transformation by delivering robust change communications programs. This position is responsible for preparing strategic/project communications and supporting change management activities related to changes in people, process and technology for Customer Transformation Team (CXT) initiatives. To be successful in this role, the candidate will partner closely with key functional areas to gather communications needs, draft communications, support change management activities, deliver and track communications to achieve program and business goals. Reports to the Director of Change Management and demonstrates subject matter knowledge of communication methodologies and general understanding of change management concepts to steer project deliverables to completion.
Position Responsibilities (including but not limited to): Partner closely with the Director of Change Management to develop a communication strategy to drive awareness and understanding about CXT initiatives for the broader organization. Partner with change leaders, project teams and other key stakeholders to deliver project communications and other change management activities. Identify the necessary communication needs, preferred approach and key indicators for each project or initiative as part of an overall change management strategy/plan. Prepare communications, and related CM materials that are appropriate for the needs of the project and the audience(s) Collaborate with cross-functional teams to understand communication needs, timelines and key milestones Utilize innovation, creative approaches and continuous improvement to drive communications, training and change management content to improve the absorption and adoption of key messages. Establish metrics to assess the effectiveness of communication and other change management vehicles and user understanding Support the development of tips, guides, FAQs and other documentation to complement change management efforts The initial focus of this role will be on the Customer Transformation team (CXT) program, and may evolve to include additional initiatives and cross-functional support across the broader organization:
Qualifications Knowledge & Experience Required: Bachelor’s Degree required (in Communications preferred) and 5+ years in a communications role. Knowledge of formal communication methodologies and processes Ability to manage competing priorities and meet deadlines. Drives for results. Ability to set priorities and multi-task between simultaneous projects in a fast-paced environment Technical content development experience a plus QUALIFICATIONS PREFERRED: Master’s Degree in a business related field Background in Utility service business activities and projects Knowledge of formal change management methodologies and processes This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.
National Grid is an equal opportunity employer that value s a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion t hat drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Job : Customer Group Primary Location : NY-Brooklyn Other Locations : NY-Hicksville Organisation : Customer Group Schedule : Full-time Job Posting : Aug 15, 2017, 1:49:06 PM Unposting Date : Ongoing

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Senior Analyst, Change Communications

National Grid
Brooklyn, NY

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Senior Analyst, Change Communications

National Grid
Brooklyn, NY

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