The American Society of Mechanical Engineers (ASME)


10 hours

Process & Performance Manager

Waltham, MA
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Description: Description Job Purpose: Accountable for the performance of the end-to-end My Bill process as well as joint business planning and execution that maximizes achievement of near term business objectives and long term strategic imperatives. The successful candidate will take responsibility for delivering process improvements and supporting the overall Performance Excellence Strategy within the Customer organization. Through collaboration among the Customer function, Shared Services and other functions, strong partnership with the wider business, and unwavering performance leadership, the My Bill PPM will drive capability development and execution of specific improvement efforts to realize substantial gains in quality, delivery and cost within the value stream. Key Accountabilities: Lead, own and champion change within the My Bill process, managing operational and organizational change for business excellence and growth, as well as inspiring and engaging others in new ways of matrix working, innovation and performance to enhance value and commitment. Develop and foster a culture of innovation in the end-to-end process, challenging and advising the teams that support the value stream and the wider business to understand the impact of existing policies, processes and ways of working on our customers and on our budget performance. Contribute to, develop and implement National Grid Strategy within the process by aligning and prioritising improvement projects (both PEx and non-PEx) and resources in order to drive performance and value creation through innovative, efficient, customer-focused and joined-up working. Improve the financial and non-financial performance of end-to-end processes, including working with members of the Customer and Shared Services leadership teams, Finance, and other PPMs/the wider PEX community to set process ambition, objectives and KPIs. Monitor, analyze, assess and report and communicate the KPIs and KPI trends for the value stream. Identify process inefficiencies, opportunities and failures and work closely with the functional teams in order to develop solutions to drive efficiencies and maximize value through projects, initiatives and ongoing change management. Conduct data collection and analysis, identify specific process improvement opportunities, develop scoping documents and determine project deliverables. Conduct value-stream mapping and facilitate workshops. Manage the overall portfolio of My Bill projects as well as personally manage the delivery of several projects during the year. Identify, manage and escalate as appropriate project risks and issues. Managing communication with stakeholders directly and indirectly impacted by changes to the process plans and procedures, leveraging the Customer Engagement Team as/if needed. Build relationships and credibility. Be the steward of the customer when interfacing with other end-to-end processes across the organization. Manage, motivate, coach and develop the My Bill analysts. Provide oversight and guidance to any practitioners that may be executing identified PEx projects related to the process.
Qualifications Knowledge & Experience Required: Influential, energetic and enthusiastic business leader, with the drive, ambition and resilience to make things happen and deliver outstanding performance. A strong, successful record in providing strategic leadership, implementing significant change and delivering against key business objectives. Significant experience managing large numbers of resources and activities focused on delivering superior operational performance and continuous improvement. 10+ year’s management experience. Experience in leading and developing a broad team comprised of diverse expertise and skills. Proven experience at influencing senior executives of the organization. Ability to successful bring together and drive cooperation across diverse teams with potentially conflicting goals and objectives. Bachelor’s degree in an analytical business discipline with a considerable breadth and depth of proven experience across multiple areas of our core business, with a preference given to experience in customer-related areas and in process excellence, ideally within the utility sector. Capability Requirements: Analytical Thinking: Ability to leverage and analyze data to identify critical information, develop hypothesis and make actionable recommendations. Information Seeking (3): Establishes the facts by digging deeper, asking probing questions and challenging initial responses from different sources. Impact and Influence (1): Uses direct persuasion to influence others, using basic data, logic or a solid business case. Creates a culture where people are inspired to deliver high performance. Creates a culture of innovation. This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.
National Grid is an equal opportunity employer that value s a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion t hat drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Job : Customer Group Primary Location : MA-Waltham Other Locations : NY-Syracuse Organisation : Customer Group Schedule : Full-time Job Posting : Jan 4, 2018, 9:08:51 PM Unposting Date : Feb 1, 2018, 4:59:00 AM


  • Mechanical Engineering - Applied Mechanics
  • Mechanical Engineering - Quality

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Process & Performance Manager

National Grid
Waltham, MA

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National Grid
Waltham, MA

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