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Manager, Residential Collections

National Grid

Syracuse, NY
Job Code:
  • Mechanical Engineering - Applied Mechanics
  • Mechanical Engineering - Codes, Standards and Certifications
  • Mechanical Engineering - Environmental / Solar / Sound
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IT & Engineering

Job Details

Description: Description About the Position: Manages Residential Credit & Collection activity, customers, and staff to optimize cash flow, control costs, and support Field, DSS, Replevin, and Vendor activity for National Grid, USA. Outstanding opportunity for professional development and contribution to National Grid leading a strong team in portfolio management, bad debt expense control, regulatory compliance, process improvement, and IT initiatives. Position Responsibilities (including but not limited to): Lead, motivate and develop the residential credit and collections team, prioritize work, and allocate resources to deliver results in line with key business objectives including days sales outstanding, field collection effectiveness, and bad debt recovery. Develop portfolio strategy that optimizes cash flow and minimizes A/R in all aging categories. Manage ongoing operations, set portfolio and individual targets, and evaluate team and individual performance. Design and implement credit and collection programs for both management and represented personnel. Translate policy into procedures to ensure compliance with regulatory standards and controls. Analyze data from a variety of sources to identify opportunities to increase cash flow, improve productivity, and manage cost. Participate in planning and analysis and manage large and small projects and process improvements. Champion innovation to inspire teammates, department members, and cross-functional colleagues.
Qualifications Knowledge & Experience Required: BS or BA Degree – required with experience in portfolio and personnel management working across a complex organization. MBA preferred but not required. Knowledge of customer and field collection activity and reporting. Excellent written and verbal presentation skills. Experience using collections systems and reports. Systems design, development, and implementation is a plus. Ability to lead A/R management projects and support colleagues to continuously improve processes. Understand key business drivers and the industry’s regulatory and commercial environment. Experience motivating professional teams in a fast-paced, challenging, and rewarding work environment. Proven presentation and negotiation skills at all levels both internally and externally.
National Grid is an equal opportunity employer that value s a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion t hat drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Job : Credit & Collections Primary Location : NY-Syracuse Organisation : Services Del Center Schedule : Full-time Job Posting : Aug 24, 2017, 1:59:56 PM Unposting Date : Sep 24, 2017, 11:59:00 PM

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