The American Society of Mechanical Engineers (ASME)

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10 hours

Manager, Regional Account Services

North Syracuse, NY
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  • Job Code
    20171381
Company
Description: Description About the Position :
To lead Customer initiatives in the Division and provide overall management of the divisional Regional Account Services Group (RASG), development of represented staff, and ensuring that the RASG functions efficiently and in a cost effective manner. Ensure on-going communication with staff regarding expectations, goals and objectives, address obstacles to job performance, and respond to employees’ needs for assistance.
Position Responsibilities (including but not limited to): Manage the RAS team to ensure overall effectiveness. Ensure that strong communications exists between the RAS team and managers/staffs in external departments to enable the delivery of quality service to customers. Assist team members by providing oversight and managing proper interpretation of policies and guidelines in resolving difficult tasks and customer issues. Work closely with Jurisdiction managers to establish and manage relationships with key stakeholders. Develop, implement and monitor objective performance criteria and measures of individual and RAS team members. Ensure that all RAS functional service level agreements are adhered to in the overall delivery of high quality service to customers. Monitor the overall workload of the RAS team and distribute workload evenly amongst the group. Coordinate and assign supplemental and ancillary tasks beyond the standard common work practices. Represent and advocate for the RAS group relative to customer needs at Resource Planning and Coordination construction meetings. Determine the need for change in policy, procedure, or technology that will allow the RAS to improve in delivering quality customer service in a cost-effective manner. Develop and monitor O&M budgets to ensure the RAS meets its financial obligation to the Company. Provide support to RAS team to ensure consistent interpretation of Tariff, and company policy and procedure. Provide strong communications, both internally and externally. Ensure that the workplace is a safe environment for employees. Manage staffing levels necessary to achieve the overall goals of the RAS. Ensure that the necessary training is delivered and maintained in order to enable staff to provide quality service. Manage planned and unplanned outage coordination and communication, and provide Customer leadership during major events. Actively represent the company in targeted local, regional and/or professional organizations that can enhance the company profile. Maintain mutually beneficial relationships with municipal and state officials to assure their needs are met in a timely fashion and with minimal difficulty while also helping to assure that any company regulatory or local municipal issues are acted on. Work effectively to manage department and outside resources to attain core service goals within budget. Provide oversight and direction to the RAS team in the need for any external site visits. Manager of Business Services Office (RAS): Play an integral part in the district team effort to support Jurisdiction, operations and customer service, including, but not limited to, on-call duties, storm restoration efforts and support for customer service as needed. Meet and uphold all corporate environmental and safety requirements and goals. Meet all corporate, individual and group customer satisfaction goals.
Qualifications
Knowledge & Experience Required: Bachelor’s degree required in business, marketing, engineering or other related field with a minimum of 7+ years related experience. MBA or equivalent desirable. Possess strong leadership skills and the ability to make independent decisions. Strong written and verbal communication skills, including excellent presentation skills. Ability to conduct meetings or lead group discussions. Ability to identify and coordinate resources as needed. Excellent organizational and planning skills. Possess an understanding of business, finance, engineering and technical concepts.
M ust have working knowledge of corporate business support applications.
National Grid is an equal opportunity employer that value s a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion t hat drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Job : Customer Group Primary Location : NY-N Syracuse Organisation : Customer Group Schedule : Full-time Job Posting : Jul 19, 2017, 10:24:49 AM Unposting Date : Ongoing

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  • Customer Service

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Manager, Regional Account Services

National Grid
North Syracuse, NY

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Manager, Regional Account Services

National Grid
North Syracuse, NY

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