The American Society of Mechanical Engineers (ASME)
11 days old

Manager, Customer Technical Service - Hot Section and System Controls

Pratt & Whitney
East Hartford, CT
Apply Now
Apply on the Company Site
Business Unit Pratt & Whitney Job ID 58520BR Date posted 12/22/2017 City East Hartford State Connecticut

The sky has no limits.

Flight is an instrument of human progress. It not only gets people where they want to go, it carries humanity to places it never thought possible.

At Pratt & Whitney, you’ll be part of an evolving, globally diverse company that’s moving fast to shape the future of aviation. Customers all over the world depend on our technology and the people behind it. As part of the team at Pratt & Whitney, you’ll help answer today’s challenges in powered flight while shaping and supporting tomorrow’s solutions.

Pratt & Whitney Customer Technical Service (CTS) is seeking a Manager, Customer Technical Service with primary responsibility for Operational Commercial Engines (OCE) hot section hardware and system controls. The OCE CTS Manager, Hot Section & System Controls will lead a team of CTS hardware engineers to resolve technical issues and provide technical communications with airlines and overhaul shops as well as partner company CTS engineers who support the PW2000 and PW4000 LPT and TEC. Additionally, the role involves managing the Customer Parts Return (CPR) process and part return facility with supervision of one hourly direct report (IAM represented). The position reports to the OCE CTS Manager of Customer Technical Service.

The CTS Manager, Hot Section and System Controls responsibilities include, but are not limited to the following:

Coordinate and collaborate with the OCE Program Office, Component Integrated Product Teams (CIPTs), regulatory authorities, field service reps, the Global Operations Center and Customer Service Managers to assess, plan and implement fleet management solutions for technical and logistics support of PW2000, PW4000 and PW6000 operators.

Meet CTS metrics for on-time delivery of technical cases thru the Eagle Net system for AOG and non-AOG events, Investigations.

Independently plan and conduct comprehensive projects which provide specialized technical service, logistics support related to the introduction, maintenance, modification, operation, overhaul, repair or inspection of customer's in-service engines.

Manage direct charge, overhead and outsource budgets.

Support Engineering Enabled Aftermarket initiatives and cost savings programs for OCE Engine Services FMPs.

Define configuration standards and logistics support requirements for customer's in-service equipment. Review engine performance and reliability data and the effects of operating and design variables, and recommend changes as appropriate.

Approve release of technical communications / Service Bulletins and other documents (Engineering Changes, Technical Data Packages).

Support the PW4000-94/-100 Conference, the PW4000-112 Working Together Team meeting(s) and PW2000 Operator Conference.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Apply Now


  • Mechanical Engineering - Applied Mechanics

Featured Employers[ View All ]

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Manager, Customer Technical Service - Hot Section and System Controls

Pratt & Whitney
East Hartford, CT
Tweet Google+
Facebook Share

Share this job

Manager, Customer Technical Service - Hot Section and System Controls

Pratt & Whitney
East Hartford, CT

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast