The American Society of Mechanical Engineers (ASME)
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Manager, Customer Technical Service - Hot Section and System Controls

East Hartford, CT
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Manager, Customer Technical Service - Hot Section and System Controls Description at United Technologies Corporation

Manager, Customer Technical Service - Hot Section and System Controls

Business Unit Pratt & Whitney Job ID 58520BR Date posted 12/22/2017 City East Hartford State Connecticut Country US

Pratt & Whitney Customer Technical Service (CTS) is seeking a Manager, Customer Technical Service with primary responsibility for Operational Commercial Engines (OCE) hot section hardware and system controls. The OCE CTS Manager, Hot Section & System Controls will lead a team of CTS hardware engineers to resolve technical issues and provide technical communications with airlines and overhaul shops as well as partner company CTS engineers who support the PW2000 and PW4000 LPT and TEC. Additionally, the role involves managing the Customer Parts Return (CPR) process and part return facility with supervision of one hourly direct report (IAM represented). The position reports to the OCE CTS Manager of Customer Technical Service.

The CTS Manager, Hot Section and System Controls responsibilities include, but are not limited to the following:

Coordinate and collaborate with the OCE Program Office, Component Integrated Product Teams (CIPTs), regulatory authorities, field service reps, the Global Operations Center and Customer Service Managers to assess, plan and implement fleet management solutions for technical and logistics support of PW2000, PW4000 and PW6000 operators.

Meet CTS metrics for on-time delivery of technical cases thru the Eagle Net system for AOG and non-AOG events, Investigations.

Independently plan and conduct comprehensive projects which provide specialized technical service, logistics support related to the introduction, maintenance, modification, operation, overhaul, repair or inspection of customer's in-service engines.

Manage direct charge, overhead and outsource budgets.

Support Engineering Enabled Aftermarket initiatives and cost savings programs for OCE Engine Services FMPs.

Define configuration standards and logistics support requirements for customer's in-service equipment. Review engine performance and reliability data and the effects of operating and design variables, and recommend changes as appropriate.

Approve release of technical communications / Service Bulletins and other documents (Engineering Changes, Technical Data Packages).

Support the PW4000-94/-100 Conference, the PW4000-112 Working Together Team meeting(s) and PW2000 Operator Conference.

Qualification: Three to five years relevant experience or equivalent qualifications working with Hot Section gas turbine engine hardware as well as a knowledge of P&W Customer Service procedures.

Excellent interpersonal and communications skills and prior supervisory experience is essential as well as direct knowledge and experience dealing with commercial airline customers.

Education: Bachelor of Science Degree in Engineering. A Masters in Engineering or MBA is a plus.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.


  • Mechanical Engineering - Applied Mechanics
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Pratt & Whitney is a recognized leading producer of the world's most advanced jet engines. This is your opportunity to join a company steeped in history yet focused on the future by developing engines that provide step-change improvements for the next generation of commercial aircraft and fifth generation military aircraft. Pratt & Whitney, a pioneer in flight and technology, is part of the United Technologies Corporation (UTC) family. UTC is a Fortune 50 company located in over 4,800 locations in approximately 80 countries with $65.2 billion in revenues in 2014.


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Manager, Customer Technical Service - Hot Section and System Controls

Pratt & Whitney
East Hartford, CT

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Manager, Customer Technical Service - Hot Section and System Controls

Pratt & Whitney
East Hartford, CT

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