The American Society of Mechanical Engineers (ASME)


14 hours

Manager, Community & Customer Management

South Yarmouth, MA
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Description: Description About the Position: National Grid is looking for a Manager of Community and Customer management who will develop and maintain relationships with major accounts, key stakeholders, community and municipal leaders, economic development and other major associations to enhance National Grid's reputation within the jurisdiction. As a Manager, you will leverage relationships within the jurisdiction in order to create third party advocates for National Grid in the regulatory, policy and political arenas. As part of the Community and Customer Management team you will interact strategic customers, elected officials, town administrators, Chambers of Commerce, economic development agencies, community based organizations, local development councils and business associations. Position Responsibilities (including but not limited to): Develop and manage ongoing strategic relationships with key stakeholders and customers in order to gain support for favourable rate case outcomes and enhance National Grid's image with regulators and government officials. Advocate for the "voice of the customer" and mobilize National Grid's Functional areas - Customer, Operations, Network Strategy, etc - to provide timely and appropriate responses to identified customer or community needs to increase business to business alignment and customer satisfaction. Develop relationships with key customer and community organizations that lead to strategic partnerships that align with corporate objectives (e.g. Smart Grid, Sustainability). Provide technical guidance, support and coaching to customers and communities so as to establish National Grid as a leader in energy technology, and to share knowledge and develop technical understanding for future utility technologies, e.g. renewables, electric vehicles, CNG, etc. Play critical support role to the Directors, Community & Customer Management by interfacing with the Customer, Operations, and Media Relations Functions to enable National Grid to demonstrate superior customer service in the politically sensitive matter of emergency response communications. Support the Stakeholder management group (electric and gas), along with identified key distribution communications in advance of major infrastructure upgrades in order to manage community and business owner expectations and demonstrate superior customer service. Accountable for the account and regional planning in the territory to ensure all market and account needs are considered and all National Grid resources are brought to bear to address these needs. Attend meetings and activities, inclusive of business, trade and, as required, City/Town/Village Board sessions outside of normal business hours when necessary and make public presentations as required. Seek market feedback with respect to large customer expansions, major developments and municipal infrastructure planning to establish synergies with Company asset planning. .
Qualifications Knowledge & Experience Required: Bachelor's degree or related work experience required. 5-10 years experience in community or public relations is preferred but not required. Understands the importance of procedures and standards of working. Demonstrated ability to give directions and/or clear reasons and rationales to National Grid's customers and key stakeholders. Demonstrated ability to challenge processes and use knowledge or trends to look at current situations. Understanding of National Grid's community and customer affairs policies and processes and how to apply them effectively. Demonstrated ability to interpret information and analyze relationships among several parts of a problem or situation in order to clearly articulate the findings; ability to anticipate obstacles and think ahead about next steps. Makes self fully available for the customer, especially during critical periods (e.g., business emergencies.) Must have thorough working knowledge of the energy industry, understand the changing regulatory and economic climate within the Jurisdiction and possess the ability to respond accordingly. Large customer account management experience is preferred but not required.
National Grid is an equal opportunity employer that value s a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion t hat drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Job : Community & Cust Mgmt MA Primary Location : MA-S Yarmouth Other Locations : MA-Cataumet Organisation : Jurisdiction Schedule : Full-time Job Posting : Oct 8, 2017, 7:53:45 PM Unposting Date : Oct 23, 2017, 3:59:00 AM


  • Materials Science
  • Mechanical Engineering - Applied Mechanics
  • Chemical Engineering
  • Mechanical Engineering - Codes, Standards and Certifications
  • Mechanical Engineering - Plant
  • Mechanical Engineering - Environmental / Solar / Sound
  • Operations

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Manager, Community & Customer Management

National Grid
South Yarmouth, MA

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Manager, Community & Customer Management

National Grid
South Yarmouth, MA

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