The American Society of Mechanical Engineers (ASME)


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Graduate Development Program - Associate Supervisor, Contact Center

Northborough, MA
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Description: Description About the Graduate Development Program: National Grid’s Graduate Development Program (GDP) is the company’s flagship pipeline program, targeting recent college graduates joining the company in entry-level full time positions. The GDP is designed to prepare early career professionals for future leadership roles within the organization, aims to support Graduates in developing as leaders, guide their career, and increase their business talents and skills. It provides opportunities for Graduates to explore a broad range of disciplines across our functions and locations, work on a variety of projects, and expand their network. Graduates start their careers at National Grid with an 8-week Orientation. Graduates will spend time learning the core functions of the business, networking with our Executive team, and traveling to our different jurisdictional areas. By the end of Orientation, Graduates have an in depth understanding of who National Grid is as a company and how we do business. They have also formed a network with their fellow Graduates as well as senior business leaders, key GDP stakeholders and GDP Alumni. Graduates also take part in quarterly development sessions with their cohort as well as complete a Capstone Project at the end of their first year with the company. About the Position: National Grid is looking for a Supervisor in our Customer Contact Center who will supervise, plan, coordinate and direct a team within the shared services area in order to maintain a smooth and efficient function in line with departmental and National Grid requirements. In this role you will supervise a culturally diverse workforce through coaching, counseling and team building to ensure tasks are carried out in an efficient manner At the higher levels this role will translate functional policy by designing procedures that drive greater efficiencies and performance within their own team and for National Grid. Position Responsibilities (including but not limited to): Monitor performance of allocated staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is carried out efficiently and effectively and feedback is given timely. Review and monitor the work of others; providing technical guidance when required, to ensure accuracy and timeliness of information. Monitor relevant shared services processes in order to identify opportunities for improvement. Develops a climate providing motivation, participation and opportunities for employee initiative. Execute instructions and requests, plan and organize resources and make appropriate arrangements to ensure that work is carried out efficiently and in line with relevant policies and processes. Monitor all Service Level targets and Key Performance Indicators to ensure compliance. Building a team environment, setting expectations to improve work performance and ensure representatives are complying with standards set for the by regulatory bodies. Oversee the operational workload of an allocated team within shared services ensuring allocated staff is fully utilized in order to deliver against agreed program of work. Implement procedural best practice in order to ensure all working practice (and where relevant, health and safety standards) are compliant with National Grid policies and regulatory requirements. Qualifications Bachelor or Master’s degree from an accredited institution Concentration in academic studies relevant to one of the career paths Graduated between May 2017 and May 2018 Earned a cumulative GPA of 3.0 or higher; official college transcript required for confirmation Demonstrate effective communication and interpersonal skills Preference given to candidates with relevant internship experiences Ability to begin the National Grid Graduate Program June 4, 2018 Valid driver’s license with safe driving history Proven leadership experience in at least one of the following: College leadership position (e.g., student government, clubs, athletics). Leadership and/or volunteer experience, in and/or out of the college environment Experienced a full or part-time job while at college and acquired relevant work experience Related experience of leading a team of represented personnel Must have working knowledge of tools and systems within designated area. Proficient in relevant software e.g. Microsoft Office products (Excel, Word, PowerPoint). Knowledge of regulatory requirements set forth by the regulatory agencies Experience in Emergency Response Procedures and Business Continuity plans as they relate to the area. National Grid is an equal opportunity employer that value s a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion t hat drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Job : Business Services Primary Location : MA-Northborough Organisation : Customer Care Schedule : Full-time Job Posting : Oct 3, 2017, 7:05:20 PM Unposting Date : Nov 13, 2017, 4:59:00 AM


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Graduate Development Program - Associate Supervisor, Contact Center

National Grid
Northborough, MA

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Graduate Development Program - Associate Supervisor, Contact Center

National Grid
Northborough, MA

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