The American Society of Mechanical Engineers (ASME)
21 days old

Field Service Representative - Philippines Pratt & Whitney

Pratt & Whitney
Remote City, Connecticut
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Business Unit Pratt & Whitney Job ID 61073BR Date posted 02/15/2018 City Remote City State Connecticut

Pratt & Whitney, a United Technologies Corp. company (NYSE:UTX), is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units. Today, Pratt & Whitney develops game-changing technologies for the future, such as the PurePower® PW1000G engine, with patented Geared Turbofan (GTF) engine technology.

This position is for providing on-site support for Pratt & Whitney customers in Asia to provide comprehensive technical and operational program support to improve and sustain the customer’s satisfaction with the maintenance and operation of Pratt & Whitney engines. Work closely with the customers to assist on all areas related to the successful operation of Pratt & Whitney’s engines within their fleet. This will include technical support on answering the customer’s questions and anticipating and reacting to engine related issues as they develop in consultation with various departments with PW. Work and develop rapport with East Hartford customer support functional groups to promote timely and adequate responses to meet the customer’s needs. Establish and maintain close working relationship with airline key personnel including senior management, department heads, engineering and other departments. Initiate discovery and creative exploration of customer’s perceptions and operating knowledge of our products. This assignment will provide the successful candidate with exposure to V2500 engine models and GTF Entry into Service. This position requires occasional night and weekend support to address critical customer operational issues to address AOG and other operational events and troubleshooting.

Typical Roles/Areas of Focus

Responsibilities will generally focus the following:

  • Monitor daily status and ensure timely reporting on engine removals, work stoppages. IFSD’s surge events, aircraft on ground, spare engine and parts availability and competitive equipment activities per the handbook of field procedures. Prepare periodic reports on all phases of customer’s activity, including statistical engine data, action taken to assist the customer and significant information relative to the performance, durability or maintenance of Pratt & Whitney engines.
  • Keep appraised of new products, product improvement programs (including engine modifications and conversions) that will improve performance and reliability and reduce maintenance and operating costs; advise customers of the benefits and encourage participation in such programs. Recommend the establishment of support teams from East Hartford to conduct training, shop audits, facility studies, mini conferences and line riding to enhance Pratt & Whitney presence and support.
  • Actively communicate and work to resolve customer issues with your Pratt & Whitney counterpart at your operators overhaul agency.
  • Identify new business opportunities resulting from customer interaction / relationship and support CFT and GSP sales team’s sales initiative.
  • Develop a working environment, which emphasizes mutual trust and respect with each of your co-workers. Help create a team spirit through open communication with co-workers, affording each person on your team a full opportunity to effectively contribute to the fulfillment of both personal and organizational goals.

Level of Responsibility:

  • Contributes to the business by applying their knowledge in one or more functional areas
  • Provides support to our customers 24 hours per day, 7 days a week
  • Directly interfaces with the customer to solve complex technical issues
  • Fully developed professional able to work without direct guidance or direction from others
  • Complies with applicable regulatory and company requirements

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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  • Mechanical Engineering - Applied Mechanics
  • Mechanical Engineering - Aerospace
  • Mechanical Engineering - Quality
  • Mechanical Engineering - Power
  • Operations
  • Mechanical Engineering - Gas Turbine

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Field Service Representative - Philippines Pratt & Whitney

Pratt & Whitney
Remote City, Connecticut
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