The American Society of Mechanical Engineers (ASME)
20 days old

F117 Electronic Controls & Systems Customer Support Engineer

East Hartford, CT
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Business Unit Pratt & Whitney Job ID 54998BR Date posted 10/09/2017 City East Hartford State Connecticut

Pratt and Whitney has an opening for a motivated, self-starting Customer Support Project Engineer. The individual selected will have in-house field support responsibility for flight test and the integration of all customer issues. As part of Military Customer Support and Services, the incumbent directs and helps resolve technical issues on propulsion system by performing the following activities.

  • Lead field investigations and drive corrective action
  • Supporting Field Service Representatives and customers at US and non-US locations
  • Author Position Papers to convey Pratt & Whitney's technical and logistical recommendations to the field upon resolution of complex technical issues
  • Develop logistics plans and implement corrective actions
  • Coordinate teams that are sent out to customer locations for special inspections, data collection, and evaluation of designs
  • Drive customer satisfaction by influencing the design for supportability, maintainability, and life cycle cost
  • Develop maintenance procedures and coordinate with customer for incorporation and updates
  • Present major issues and propose solutions to internal management team and external customers
  • Support and present as required internal safety meetings
  • Coordinate and present technical issues in support of customer conferences
  • Integrate customer issues with the PW core engineering and provide support for system activities in developing and executing field implementation plans in support of flight test and standard flight operations
  • Coordinate activity to resolve issues affecting engine readiness and customer satisfaction
  • Form and lead cross functional teams with the customer, CSE, and CIPTs to resolve F117 engine operation, test, troubleshooting and logistical issues
  • Lead investigations on engine or aircraft interface issues to identify root cause of anomalies and identify improvements
  • Develop and implement logistics plans for corrective actions in the field
  • Write Position Papers using technical data provided by other organizations to transmit recommendations and verify effectiveness and closure of recommendations
  • Coordinate with Component Integrated Product Teams (CIPTs) to support including activities involved in implementing, conducting, DR, SIB, or MIP investigations and submission of a DR or MIP final letter or report.
  • Co-Lead, coordinate, prepare and present technical and in support of Propulsion Technical Meetings and Propulsion Users Conferences
  • Present major issues and solutions to internal management team and external customers in various communications meetings
  • Participate in Weekly customer telecons to provide status of CSE activities
  • Support and present monthly to the F117 internal safety meeting
  • Create, manage and execute presentations across multiple organizations

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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  • Mechanical Engineering - Applied Mechanics

Pratt & Whitney is a recognized leading producer of the world's most advanced jet engines. This is your opportunity to join a company steeped in history yet focused on the future by developing engines that provide step-change improvements for the next generation of commercial aircraft and fifth generation military aircraft. Pratt & Whitney, a pioneer in flight and technology, is part of the United Technologies Corporation (UTC) family. UTC is a Fortune 50 company located in over 4,800 locations in approximately 80 countries with $65.2 billion in revenues in 2014.


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F117 Electronic Controls & Systems Customer Support Engineer

Pratt & Whitney
East Hartford, CT
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F117 Electronic Controls & Systems Customer Support Engineer

Pratt & Whitney
East Hartford, CT

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