The American Society of Mechanical Engineers (ASME)
15 days old

Customer Technical Service Engineer - Jet Engine (V2500)

Pratt & Whitney
East Hartford, CT
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Business Unit Pratt & Whitney Job ID 58674BR Date posted 01/04/2018 City East Hartford State Connecticut

Pratt and Whitney (P&W) is currently seeking a knowledgeable Engineer to join the V2500 Customer Technical Service Department's team of highly skilled Engineers in East Hartford, CT. The focus is this team is to manage and resolve technical issues for V2500 hardware in order to ensure engine safety and to maintain competitive advantage relative to operational parameters such as Delays and Cancellations (D&C’s), In-Flight-Shut-Down (IFSD) rate, reduction of operator maintenance burden, etc.

The successful candidate will coordinate closely with various P&W/IAE engineering groups, IAE Customer Programs & IAE field offices to support technical issues and monitor our fleet of more than 6500 engines.

This position resides in the Troubleshooting Team. Responsibilities will include:
  1. Working directly with airlines world-wide to help them resolve technical issues relative to the operation and performance of the V2500 engine.
  2. Working closely with field offices, customer support, engineering and performance to support investigations and/or questions from the field.
  3. Analyzing V2500 operational events to determine root cause through usage of Digital Flight Data Recorder (DFDR) data, fault messages and fault codes along with airframe generated reports such as the Post Flight Report (PFR) and various Gas Path Advisory (GPA) reports.
  4. Providing troubleshooting advice to airlines around the world through usage of the V2500 Troubleshooting Manual (TSM) and the Aircraft Maintenance Manual (AMM).
  5. Monitoring the fleet to identify potential emerging issues relating to engine control and the Electronic Engine Control (EEC) to escalate to management accordingly.
  6. Ensuring prompt investigation closure for engine operational events. Provide closure reports to the customer, airframer and authorities in a timely manner when required.
  7. Identifying and incorporating improvements to the TSM based on lessons learned and customer feedback.
  8. Providing technical material and/or on-site support for regional forums and conferences.
  9. Supporting on-time delivery of key metrics for EagleNet case closures, In-Service Reportable Occurrences (ISRO’s) reports and event investigation reports.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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  • Mechanical Engineering - Applied Mechanics

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Customer Technical Service Engineer - Jet Engine (V2500)

Pratt & Whitney
East Hartford, CT
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Customer Technical Service Engineer - Jet Engine (V2500)

Pratt & Whitney
East Hartford, CT

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