The American Society of Mechanical Engineers (ASME)
22 days old

Customer Technical Service Engineer

Pratt & Whitney
East Hartford, CT
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Business Unit Pratt & Whitney Job ID 59103BR Date posted 01/12/2018 City East Hartford State Connecticut

As a valued member of the CTS Team, this engineer will be the primary point of contact within the NGPF Module CIPTs, the MRO shop, and the Airline Customer.

The CTS Engineer will ensure customer issues, field service events and inquiries are appropriately assigned and worked in an agreed upon priority to achieve timely response. Secure required resources within the CIPT and other engineering functional groups as necessary. Typical associated tasks include but not limited to the following;

As Member of the CIPT the CTS Engineer will be the focal for establishing and managing part/component maintenance strategies for supporting aftermarket overhaul objectives, such as

  • Limit Creation and Extensions
  • Repairs Generation/Revision
  • Design Iterations – As they relate to solving an overhaul issue
  • Spares and Asset Reallocation
  • Engine Manual Clarification/Revisions

    Develop & implement aftermarket plan for critical material plan

    Develop aftermarket strategy in synergy with Engineering Changes

    Support Engineering Enable Aftermarket: Technology / Cost

    Facilitate and Process Engineering Authorization (EA) documents for engine/module piece part inspection and repair data for limit extensions, one time concessions and Manual limit updates

    Develop response and or action plan to resolve MRO issues reported to CTS via the EagleNet communication tool from Field Representatives or other means.

    Coordinate with Engineering functional groups for development of new maintenance criteria / inspections in support of the MRO shop and flying fleet.

    Support the development of hardware retrofit and associated industrial hardware plans to ensure support of MRO work scope and schedule.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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  • Mechanical Engineering - Applied Mechanics

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Customer Technical Service Engineer

Pratt & Whitney
East Hartford, CT
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Pratt & Whitney
East Hartford, CT

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