The American Society of Mechanical Engineers (ASME)
16 days old

Customer Technical Service Engineer – NGPF Program

Pratt & Whitney
East Hartford, CT
Apply Now
Apply on the Company Site
Business Unit Pratt & Whitney Job ID 59122BR Date posted 01/12/2018 City East Hartford State Connecticut

The sky has no limits.

Flight is an instrument of human progress. It not only gets people where they want to go, it carries humanity to places it never thought possible.

At Pratt & Whitney, you’ll be part of an evolving, globally diverse company that’s moving fast to shape the future of aviation. Customers all over the world depend on our technology and the people behind it. As part of the team at Pratt & Whitney, you’ll help answer today’s challenges in powered flight while shaping and supporting tomorrow’s solutions.

Pratt and Whitney (P&W) is currently seeking a knowledgeable Engineer to join the NGPF Customer Technical Service Department's team of highly skilled Engineers in East Hartford, CT. The focus is this team is to manage and resolve technical issues for PW1100G-JM /1400G-JM hardware in order to ensure engine safety and to maintain competitive advantage relative to operational parameters such as Delays and Cancellations (D&C’s), In-Flight-Shut-Down (IFSD) rate, reduction of operator maintenance burden, etc.

The successful candidate will coordinate closely with various P&W engineering groups, PW Customer Programs & PW field offices to support technical issues and monitor our growing fleet of Airbus A320/21 NEO aircraft powered by the PW1100G-JM engines this position resides in the Troubleshooting Team. Responsibilities will include:

Working directly with airlines world-wide to help them resolve technical issues relative to the operation and performance of the PW1100G-JM /1400G-JM engine. Working closely with field offices, customer support, engineering and performance to support investigations and/or questions from the field. Analyzing PW1100G-JM /1400G-JM operational events to determine root cause through usage of Digital Flight Data Recorder (DFDR) data, fault messages and fault codes along with airframe generated reports such as the Post Flight Report (PFR) and various Gas Path Advisory (GPA) reports. Providing troubleshooting advice to airlines around the world through usage of the PW1100G-JM /1400G-JM Troubleshooting Manual (TSM) and the Aircraft Maintenance Manual (AMM). Monitoring the fleet to identify potential emerging issues relating to engine control and the Electronic Engine Control (EEC) to escalate to management accordingly. Ensuring prompt investigation closure for engine operational events. Provide closure reports to the customer, airframer and authorities in a timely manner when required. Identifying and incorporating improvements to the TSM based on lessons learned and customer feedback. Providing technical material and/or on-site support for regional forums and conferences. Supporting on-time delivery of key metrics for EagleNet case closures, In-Service Reportable Occurrences (ISRO’s) reports and event investigation reports.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Apply Now


  • Mechanical Engineering - Applied Mechanics

Featured Employers[ View All ]

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Customer Technical Service Engineer – NGPF Program

Pratt & Whitney
East Hartford, CT
Tweet Google+
Facebook Share

Share this job

Customer Technical Service Engineer – NGPF Program

Pratt & Whitney
East Hartford, CT

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast