The American Society of Mechanical Engineers (ASME)
17 days old

Customer Account Representative

Pratt & Whitney
Muskegon, MI
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Business Unit Pratt & Whitney Job ID 61542BR Date posted 02/20/2018 City Muskegon State Michigan

A global leader in turbine aircraft propulsion, Pratt & Whitney is behind many of the major advances in both military and commercial engines. We design, manufacture, and service large aircraft engines, auxiliary and ground power units, and smaller turbojet/turboprop propulsion engines. Pratt & Whitney Component Solutions provides aftermarket parts support from its headquarters in Muskegon, Michigan and global parts distribution centers.

As a Customer Account Representative responsibilities include:

  • Managing assigned customers’ business, including execution of orders and on-time delivery.
  • Responding to assigned customers’ inquiries, including quotations, technical questions and delivery status.
  • Collaborating with customers to understand market trends and update sales forecasts.
  • Working closely with internal groups to deliver product on time.
  • Establishing Key Performance Indicators (KPIs) to monitor customer health and reporting performance to management.
  • Managing customer satisfaction.
  • Driving resolution of customer issues and process enhancements.
  • Ensuring timely responses to customers and working with customers to facilitate component and accessory returns, address disputes and shortages, and complete core exchanges.
  • Working with inventory & planning to monitor stock levels.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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  • Mechanical Engineering - Applied Mechanics
  • Mechanical Engineering - Aerospace
  • Mechanical Engineering - Power

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Customer Account Representative

Pratt & Whitney
Muskegon, MI
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Muskegon, MI

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