The American Society of Mechanical Engineers (ASME)
10 days old
2018-04-112018-05-12

Customer Account Manager

Washington, DC 20008
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Business Unit PRATT & WHITNEY Job ID 01233583 Date posted 04/09/2018 City Singapore Country Singapore






Date Posted:

2018-04-01-07:00

Country:

Singapore

Location:

51 Calshot Road, Singapore

Responsibilities

  • Be the direct focal point and direct link with customers on all customer issues (Be the Voice of Customer in ESA)
  • Provide strong leadership in customer related issues
  • Be a liaison between ESA and customer to ensure that all requirements are met during shop visits
  • Manage/assist in account receivables, contract management, invoicing, logistics, technical, sales strategy, forecasting or any other related matters
  • Visit customers to support business and technical reviews, resolving over dues and disputes, relationship management.
  • Provide an accurate, timely status report and ensure excellent communication with customers on all matters
  • Ensure that all customer queries are investigated thoroughly and responded in a timely manner
  • Play a strong role in ensuring consistent positive Market Feedback Analysis (MFA) from customers
  • Participate in ongoing process improvement initiatives and projects to improve turnaround time for customers and maintaining strong customer satisfaction
  • Actively support and participate in EH&S projects and initiatives
  • Carry out any other job duties as assigned

Requirements

  • Degree in Aerospace/Aeronautical, Mechanical/Mechatronics or other-related Engineering disciplines from a recognized university with minimum 3 years of aviation experience
  • Strong technical, process and continuous improvement experience
  • Strong adaptability skills in managing surges in customer demands
  • Excellent spoken and written English (additional languages are a plus)
  • Good interpersonal and presentation skills
  • Good knowledge in MS Office applications
  • Strong team player to support department goals
  • Able to work in a fast-paced and dynamic environment

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.


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Pratt & Whitney is a recognized leading producer of the world's most advanced jet engines. This is your opportunity to join a company steeped in history yet focused on the future by developing engines that provide step-change improvements for the next generation of commercial aircraft and fifth generation military aircraft. Pratt & Whitney, a pioneer in flight and technology, is part of the United Technologies Corporation (UTC) family. UTC is a Fortune 50 company located in over 4,800 locations in approximately 80 countries with $65.2 billion in revenues in 2014.

 

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Customer Account Manager

Pratt & Whitney
Washington, DC 20008
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