The American Society of Mechanical Engineers (ASME)
12 days old

Customer Account Manager

Pratt & Whitney
Remote City, Ohio
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Business Unit Pratt & Whitney Job ID 58864BR Date posted 01/26/2018 City Remote City State Ohio

Position will be located in Ohio and/or Missouri:

Customer Account Manager is the single point of contact for owners, operators and FBO’s/service centers for all aspects of P&WC’s support, including MRO customer management and performing a variety of duties aimed at managing customer technical, commercial aspects, relationships and developing new business from existing customers.

Customer focus items

  • The CAM will act as a main point of contact and P&WC ambassador for operators using/working with P&WC products.
  • CAM will provide on-site assistance and solutions for all technical, commercial and operational problems, as required.
  • Provide concierge level service as the single point of account management for all aspects of the relationship with P&WC.
  • Ensure customer retention in PpH programs.
  • Support team in achieving an increased PpH penetration in market.
  • Proficient with technical background of IPPS
  • Leverage proactive best practices optimizing aircraft availability
  • Monitor all off-wing/on-wing forecasted events, geographic field readiness and capabilities;
  • Ensure all WA are raised and assigned;
  • Create and maintain RAIL;
  • Coordinate return of assets (rental engines, LRU, nacelle LRU, etc…);
  • Create and maintain customer visit plan, ensuring CRM is updated accordingly liaising with aircraft OEM Field Service Reps.
  • Maintain customer account profile and briefing papers;
  • Monitor and maintain customer administration readiness (COI, engine documentation, PO)
  • Liaise with the Service Delivery Team on time reporting of contact reports, customer profile, mood management, DPHM alerts, campaigns and overall account health.
  • Maintain P&WCs relationship with service center(s).
  • Owning the customer issues and driving value chain accountability for timely resolution.
  • Provide on-site assistance and solutions for all technical, commercial and operational problems, as required.
  • Respond to and clarify technical and commercial issues for the operators and FBOs in the region, and will work closely with the Programs, Customer Engineering, Field Operations and other P&WC departments to ensure customer problems are resolved to the customer's and company’s satisfaction.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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  • Mechanical Engineering - Applied Mechanics
  • Operations
  • Mechanical Engineering - Aerospace

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Customer Account Manager

Pratt & Whitney
Remote City, Ohio
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Remote City, Ohio

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