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Collections Specialist

Covanta


Location:
Morristown, NJ
Date:
07/20/2017
2017-07-202017-08-19
Job Code:
6659
Categories:
  • Customer Service
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Job Details

- Collections Specialist - Morristown NJ 07960 Skip Navigation
 
Job Details
Collections Specialist
Job ID 6659           
Morristown, NJ
Accounting
          
Accounting
Full-Time Regular
          
Bachelors Degree
Minimum 3 Years
          
No


About Covanta: Covanta is a world leader in providing sustainable waste and energy solutions. Annually, Covanta’s modern Energy-from-Waste facilities safely convert approximately 20 million tons of waste from municipalities and businesses into clean, renewable electricity to power one million homes and recycle approximately 500,000 tons of metal. Through a vast network of treatment and recycling facilities, Covanta also provides comprehensive industrial material management services to companies seeking solutions to some of today’s most complex environmental challenges. For more information, visit www.covanta.com .

Information on our facilities is available at www.covanta.com/Our-Facilities. For career opportunities, visit www.covanta.com/Careers . Covanta is an Equal Opportunity Employer.


The Covanta Collections Specialist is responsible for timely cash collection from a portfolio of assigned customer accounts, monitoring Account Receivable balances by customer portfolio, communicating contractual specifications and commitments to customers, identifying and researching customer disputes, interfacing with internal Covanta departments, and escalating high-risk customer accounts to management for further remediation and resolution. The Collections Specialist will report directly to the Collections Supervisor. 

Responsibilities-
  • Drive the collection and management of outstanding invoices from past due accounts
  • Initiate daily collections calls to delinquent customers
  • Send, monitor, and follow-up with dunning notices
  • Interact with internal company departments to reconcile and maintain account portfolios
  • Interpret the terms and conditions of customer contracts to ensure proper account management related to disputes, disconnects, and suspension of service
  • Provide quality customer service when addressing collection issues, client discrepancies and short payments
  • Proactively contact customers to ensure timely and accurate responses to resolve outstanding invoice issues, residual balances, maximizing recoveries and minimizing write-offs
  • Leverage available collection software tools to assist in executing collection strategies to achieve delinquency improvement that lower DSO
  • Develop and maintain business relationships with customers
  • Create payment plans for financially distressed customers that mitigate loss exposure
  • Prepare daily, weekly, and monthly status reports to management
All other duties as assigned by management


  • Knowledge of Accounts Receivableprocedures
    • Excellent verbal and written communication skills
    • Strong organizational skills with a knack for being detail-oriented
  • Ability to produce timely, accurate, reliable and relevant information
    • o Excellent computer skills, particularly with Microsoft Applications (such as Excel, Word, and Outlook)
  • Strong analytical, negotiation, and problem solving skills
    • Excellent customer service skills
    • Ability to prioritize high volumes and drive results
    • Ability to understand and apply collections procedures
    • Ability to work in teams towards accomplishing collective goals
  •  Must demonstrate initiative and a ‘Can Do Attitude’ to solve issues independently and professionally
    • Strong interpersonal skills
    • Ability to use sound judgement
  • BA in Accounting, Finance, or other Business related field highly preferred (or equivalent experience required)
  • 3+ years of high-volume collections experience required
  • 1+ years of customer service, customer operations, or equivalent work experience preferred
Experience with PeopleSoft ERP and Collections Workbench a plus


(Internal Code: *LI-COV)


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