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Business Process Support - Front Office Analyst

National Grid

Syracuse, NY
Job Code:
  • Mechanical Engineering - Applied Mechanics
  • Mechanical Engineering - Quality
  • Mechanical Engineering - Environmental / Solar / Sound
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IT & Engineering

Job Details

Description: Description About the Position: This role will support the Geographic Information Systems (GIS - GE Smallworld) suite of applications at National Grid to ensure the overall provisions of services required by customer groups in the business are performed. This role will deliver day to day business user support via help desk functionality, application configuration and user access request processing while working towards becoming subject matter expert for supported applications. This position will work with key business users in the provisions of services; analyze data and activities to provide relevant and up to date information to support decision-making and the effective working of National Grid.
Position Responsibilities (including but not limited to): Provide business driven user support to ensure the timely response to business questions and issues to foster a productive environment and application knowledge, i.e. help desk Tier 2 & 3 phone support and application access request processing to ensure compliance and controls. Analyze National Grid business processes related to the use of systems and identify/implement opportunities for change to maximize efficiency and value of the system to the users. Develop test plans and documentation for application upgrades and other changes and perform user acceptance testing to ensure changes are effectively tested meeting business requirements to mitigate risk. Collaborate with technical groups to investigate and resolve issues.
Qualifications Knowledge & Experience Required:
A Bachelor's degree in Information Systems, Geography, Engineering, Business or other technical or related fields and up to 5 years of related experience, or equivalent work experience.

Experience working in a help desk environment

Strong knowledge of GIS applications (GE Smallworld, ESRI preferred)

Proficient with computer applications including demonstrated skills in spreadsheets, databases and query tools.

Strong written and oral communication skills, able to articulate information to technical teams and business key stakeholders.

This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills. National Grid is an equal opportunity employer that value s a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion t hat drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Job : Business Services Primary Location : NY-Syracuse Organisation : Business Services Schedule : Full-time Job Posting : Aug 3, 2017, 3:36:16 PM Unposting Date : Aug 31, 2017, 11:59:00 PM

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