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Analyst/Senior Analyst, Business Process Support Solution Excellence

National Grid

Waltham, MA
Job Code:
  • Sales
  • Mechanical Engineering - Applied Mechanics
  • Mechanical Engineering - Codes, Standards and Certifications
  • Mechanical Engineering - Power
  • Mechanical Engineering - Project Management
  • Mechanical Engineering - Quality
  • Computer Software Engineering
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IT & Engineering

Job Details

Description: Description About the Position: The Analyst/Senior Analyst will coordinate and carry out the activities and processes required to ensure optimal system Quality and Performance for business users of the USFP solution. The Analyst/Senior Analyst will develop and maintain process and system solutions with a focus on supporting our Operations functions by working closely with our clients and IS partners.
Position Responsibilities (including but not limited to): Work collaboratively with Finance, IS, Operations and other business clients, to develop, test and implement creative solutions related to SAP, STORMS, PowerPlant and Maximo and their integration. Respond effectively and efficiently to business requests for investigation of potential system issues and system change requests. Document those requests clearly in terms that both the business and IS can understand and shepherd issues and changes through to resolution. Develop extensive understanding of BPS and IS end-to-end processes necessary to test and migrate system changes. Participate in achieving goals and metrics of Shared Services, BPS Front Office Integration team. Proactively support a collaborative team working environment and focus on the design of new and improved processes in order to achieve business objectives and continuously improve performance within the Shared Services, BPS Front Office Integration team. Keep up to date with Work Management/Scheduling/Dispatch systems integration and developments in the industry in order to ensure the optimization of best practices for National Grid. Analyze data trends as needed to identify issues or areas for improvement. Occasional Travel to other NG locations may be required. Occasional off hours support during Project, Release implementations or high severity system availability issues.
Qualifications Knowledge & Experience Required: Ability to gain knowledge, experience and proficiency in National Grid's business operations, company policies, procedures and IS standards. Ability to gain experience in National Grid WO Operations – Field Operations. Significant STORMS application System knowledge, working knowledge of other National Grid Work Management Systems in the application portfolio and knowledge of work request interfaces. Knowledge and experience with PowerPlant Work Order processing. Knowledge of field operations scheduling and planning functions. Working knowledge and experience with SAP for business functional areas OR previous experience in an IS support role for functional areas in either an Application Development (AD), Application Maintenance (AM), Project Management, or business consultant/BRM role. Experience in an application support role with the business as part of a business support team, part of a functional team or as IS business support OR a subject matter expert (SME) in a business functional area. Extensive business knowledge and a comprehensive understanding of the current USFP solution and how it can support and enhance the current business process. Good working knowledge of National Grid business policies, management structure and business objectives. Knowledge of relevant industry practice and legislation. Knowledge of current trends within the industry and developments in legislation or utility regulation. Proficient in relevant productivity software e.g. Microsoft Office products (Excel, Word, PowerPoint). Working knowledge of relational databases (Oracle) and PL/SQL. Analytical experience / analytical proficiency. Knowledge of project management techniques. Strong negotiation, influencing, and communication skills. Familiarity with knowledge management tools such as SharePoint, etc. Ability to work with off-shore development teams, including understanding of IS vendor contracts, and roles and responsibilities. Ability to prioritize investments and solutions to ensure that the goals of the business and those of the IS organization are met. Ability to facilitate the analysis of business processes, and articulate potential changes to business processes in a convincing manner, both verbally and by use of presentation material. Ability to develop and clearly communicate creative solutions to business issues. A Bachelor's degree in a related area and up to 5 years of related experience, or equivalent work experience; advanced degree/credits is preferred. Experience working in or managing diverse teams and work situations and cross-business process integration. Strong analytical skills and detailed oriented. Results driven, action oriented.
This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills. National Grid is an equal opportunity employer that value s a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion t hat drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Job : Business Process Excellence Primary Location : MA-Waltham Organisation : Business Process Excellence Schedule : Full-time Job Posting : May 30, 2017, 11:28:59 AM Unposting Date : Jun 30, 2017, 11:59:00 PM

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